Course Description:

Have you ever followed a fork through a kitchen? Ralph Peterson has, and his findings are surprising. On average, a fork is touched 16 times throughout the day, and only three of those times are when the resident is using it. In this dynamic and insightful workshop, Ralph breaks down all the processes in a kitchen - revealing secrets on how to eliminate waste, increase consistency, and create a culture of excellence. The focus of this workshop is on transforming dietary services from a routine necessity into a thriving, efficient (business) operation

Objectives:

• Redefine Kitchen Efficiency: Learn how to track and optimize every aspect of kitchen operations, from utensil usage to meal preparation.
• Cultivate Consistency and Quality: Understand the art of maintaining high standards in meal preparation and delivering, ensuring a pleasurable dining experience for seniors.
• Build a Positive Culture: Discover strategies to foster a culture of excellence among staff, enhancing overall productivity and morale.

Audience:

This workshop is designed for professionals in senior care centers, dietary managers, cooks, healthcare administrators, directors of nursing, and entrepreneurs interested in the senior care industry. This workshop is unique, as one registration covers your whole building! Bring your administrator, DON, dietary staff, and anyone in your building who would benefit from this training. 

Faculty:

Ralph Peterson

Ralph Peterson is a senior care advocate, strategic leadership consultant, and process engineer. He has the unique ability to help leadership teams work together to focus on resident experience, customer engagement, and employee satisfaction. He has helped senior care communities reduce turnover, increase retention, and most importantly, increase the quality of life for the residents they serve. Ralph has spoken and worked with senior care organizations large and small all over the United States and Canada. He is a best-selling author, internationally syndicated columnist, a Quality Award Master Examiner (AHCA/NCAL), and consultant. He is also a former U.S. Marine and proud grandfather.

Registration & Other Information

• One registration covers the whole building. As many individuals employed at one physical location can attend the workshop under one registration fee. A recording of this event is NOT included in the registration fee.
• Although one registration covers the whole building, the speaker requires that all attendees participate in this workshop from their own device. Large groups viewing from one shared device is not allowed.
• The speaker also requires that attendees keep their cameras on for the duration of the workshop.